Data & Privacy Policy

Effective Date: January 1, 2025

At Strimode Tours & Travels, we are committed to protecting your privacy and ensuring the security of your personal information. This Data Policy explains how we collect, use, disclose, and safeguard your data when you use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you book a flight, create an account, or contact us. This may include:

• Personal Identification: Full name, date of birth, gender, nationality
• Contact Information: Email address, phone numbers
• Travel Documents: Passport number, passport expiry date, date of issuance
• Payment Information: Transaction details (processed securely through Jenga Payment Gateway)
• Technical Data: IP address, browser type, device information, usage patterns

2. How We Use Your Information

Your information is used to:

• Process your flight bookings and issue e-tickets
• Communicate with you about your travel arrangements
• Comply with aviation security and immigration requirements
• Improve our services and website functionality
• Send you important updates (with your consent)
• Process payments securely through our payment gateway

We do not sell or rent your personal data to third parties.

3. Data Sharing & Disclosure

We may share your information with:

• Airlines and Travel Partners: To complete your booking and issue tickets
• Jenga Payment Gateway: To process payments securely
• Government Authorities: To comply with legal requirements and border control
• Service Providers: Who assist us in operating our business (contractually bound to protect your data)

4. Data Security

We implement industry-standard security measures including:

• SSL encryption for all data transmission
• Secure database storage with access controls
• Regular security audits and updates
• PCI DSS compliance for payment processing

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access your personal information we hold
• Correct inaccurate or incomplete information
• Delete your personal data (subject to legal requirements)
• Withdraw consent for marketing communications at any time
• Object to certain data processing activities

To exercise these rights, contact our Data Protection Officer at privacy@strimodetravel.com

6. Cookies & Tracking

Our website uses cookies to enhance user experience, analyze site traffic, and remember your preferences. You may disable cookies in your browser settings, though this may affect certain functionalities.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically kept for 7 years to comply with tax and aviation regulations.

8. International Data Transfers

As an international travel company, your information may be transferred to and processed in countries outside your home country. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We reserve the right to update this policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

11. Contact Us

If you have questions about this Data Policy or our privacy practices, please contact us:

• Email: info@strimodetravel.com
• Phone: +254716823470 / +254716668577
• Address: Windsor House 6th Floor, Muindi Mbingu Street, Nairobi, Kenya
• Data Protection Officer: dpo@strimodetravel.com